Terms and Conditions
A 50% non refundable deposit confirms the order and is payable via bank transfer.
The remaining 50% is payable on collection or delivery.
The deposit is non refundable and non transferable.
Collection is from M169WH. Please note although our premises is a registered business we are also a residential property, hence all appointments must be made in advance.
Please ensure you have remaining payment ready at delivery or collection, if you would like to do a bank transfer, please ensure this is done before delivery or collection.
Please ensure you stick to your collection times within a 15 minute window. If you are running late, please do let us know.
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Dates will only be held for 24 hours after a quote has been given, if a deposit has not been paid within the timeframe, the date will become available to others.
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Once an order is picked up or is no longer in our care, we take no responsibility for any damages caused.
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We can not duplicate an exact copy of another cake artist’s work but inspiration can be drawn from reference images.
Delivery is free within 3 miles for orders over £75. Deliveries further than 3 miles are charged at £1 per mile round trip.
For orders made with 10 days notice or less, the full amount must be paid at time of confirmation.
In the rare event you are not happy with the cake, we must receive the majority of the cake back on the same day to assess the issue and determine the value of the refund.
Payment of deposit is deemed as acceptance of these terms and conditions.
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Travelling with cakes
Cakes should be placed on a flat surface such as the boot or in a footwell and NOT on the seat of the car. Care should be taken on speedbumps and around corners. Please avoid harsh braking or accelerating. During hot weather please drive with the air conditioning on full and do not leave cakes in the car for longer than necessary.
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Pictures
We do not send progress pictures or images before collection or delivery has been completed. Please do not ask for these as it takes time away from ensuring we have a perfect product.
Aftercare
Sugarpaste and buttercream cakes are best kept at room temperature and will keep well for 3-5 days. After cutting please wrap in cling film and keep at room temperature NOT in the fridge. If the cake is uncut then keep it in the box or wrapped in cellophane for 3-5 days.
Cupcakes will keep well for 2 days at room temperature.
Discounts/Price Matching
Our quotes take into account the cost of ingredients, materials, labour and costs of running a business. We keep our quotes fair to the client and to ourselves, hence we are unable to discount or price match.
Please do not ask us for discount as refusal often offends.
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Allergens
Our cakes contain gluten and eggs and may contain peanuts, milk, tree nuts, fish gelatine.
Although we can make cakes without nuts on request, we can only do so as a customer preference – not as an allergy free product – we cannot guarantee that there will be no traces of nuts or any other allergies in the product.
Our kitchen is not an allergen free kitchen, as such we are unable to offer allergen friendly products.
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